Shipping Information
All orders received are processed for shipment within 5 business days.
Once shipped, orders are delivered within 5 to 7 days depending on the delivery method chosen.
Once shipped, orders are delivered within 5 to 7 days depending on the delivery method chosen.
US and Canada :
1. USPS® First-Class Package or Canada Post® First-Class Package : usually takes 5 - 7 business days depending on your location.
2. Express Shipping FedEx or DHL : usually takes 3 - 4 business days depending on your location.
Other countries :
2. Express Shipping FedEx or DHL : usually takes 3 - 4 business days depending on your location.
2. Express Shipping FedEx or DHL : usually takes 3 - 4 business days depending on your location.
A tracking number will be emailed to you when your order is shipped.
INFORMATION SPECIAL COVID19 :
CotonHouse team makes every effort to dispatch and deliver the packages as quickly as possible while taking into account the recommendations of the WHO concerning the hygiene measures that must be taken.
However, as our teams and those of the postal services are downsized, delivery times may be extended.
As soon as your order is shipped, we will immediately send you a tracking number by email. If this tracking number is indicated as "unknown" on the USPS parcel tracking page, don't worry. The parcel processing time has been strongly impacted by the current health circumstances, so it is possible that your parcel will be processed by postal agents after several days.
Also, and in these exceptional circumstances, we ask you not to saturate our customer service regarding delivery delays.
Thank you for your understanding.
For any questions regarding delivery times, please contact us via the following email address: contact@cotonhouse.fr
However, as our teams and those of the postal services are downsized, delivery times may be extended.
As soon as your order is shipped, we will immediately send you a tracking number by email. If this tracking number is indicated as "unknown" on the USPS parcel tracking page, don't worry. The parcel processing time has been strongly impacted by the current health circumstances, so it is possible that your parcel will be processed by postal agents after several days.
Also, and in these exceptional circumstances, we ask you not to saturate our customer service regarding delivery delays.
Thank you for your understanding.
For any questions regarding delivery times, please contact us via the following email address: contact@cotonhouse.fr